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EXIN ISO20KF Exam Syllabus Topics:

EXIN ISO / IEC 20000 Foundation Sample Questions:

1. The success and failure of Releases shall be measured. What is included in these measurements?

A) the Request for Change (RFC)
B) the frequency and types of Releases
C) the Incidents related to a Release in the period following a Release
D) the Release dates

2. The Relationship processes describe the relationships with the business and with the suppliers. What should the Relationship processes ensure?

A) that there is a frequent contact between the suppliers and the business to resolve dissatisfaction issues
B) that all parties understand the business needs, responsibilities and obligations
C) that the business and suppliers are directly informed of Major Incidents
D) that the service levels for all services are consistent in the supply chain

3. Which standard describes the fundamental aspects of Quality Management Systems?

A) ISO/IEC 27001
B) ISO/IEC 20000
C) ISO/IEC 15504
D) ISO 9000

4. Security controls shall be documented. What will the controls be related to?

A) staff
B) services
C) risks
D) locations

5. What is part of the policy for Budgeting and Accounting for IT Services?

A) Rules governing the handling of variances against budgets
B) The percentage of 'hidden' end-user costs
C) The costs of the Underpinning Contracts (UCs) over a fixed period
D) The charging mechanism

Solutions: