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EXIN ITSM20F日本語 Exam Syllabus Topics:

EXIN IT Service Management Foundation based on ISO/IEC 20000 (ITSM20F日本語版) Sample Questions:

1. IT サービス管理システムの主要な内容は何ですか?

A) 主要業績評価指標 (KPI) を監視するソフトウェア システム
B) 文書化された組織および運営構造
C) チケットの記録とフォローアップのみのための体系的なプロセス
D) チケット用のソフトウェア システム

2. リリース管理の責任の 1 つは、ソフトウェアのマスター コピーが安全な場所に確実に保管されるようにすることです。
この場所の名前は何ですか?

A) 決定版ソフトウェア ライブラリ (DSL)
B) 構成管理データベース (CMDB)
C) ソフトウェア配布ライブラリ
D) 容量データベース

3. 情報セキュリティ管理に関して正しいのはどれですか?

A) 情報セキュリティ管理。すべての情報システム内で効果的な情報セキュリティの管理に特に焦点を当てます。
B) セキュリティ インシデントは、問題管理手順に従って直ちに報告および記録する必要があります。
C) セキュリティ インシデントは、複数のユーザーに影響を与える場合にのみ報告および記録されます。
D) 適切な権限を持つ経営者が情報セキュリティポリシーを承認するものとします。

4. サービスデスクがインシデントを既知のエラーに関連付けようとすることが重要なのはなぜですか?

A) これは IT サービス管理モデルの一部であるため
B) これは、インシデントをより迅速に解決できることを意味するためです。
C) これによりインシデントをより適切に追跡できるため
D) そうしないと問題管理が機能しないためです。

5. サービス品質を定義するものは何ですか?

A) コスト効率の高いサービスの提供
B) 99.999% の継続的な可用性レベルの達成
C) 明示された顧客の要件と期待を満たす
D) プロバイダーと顧客が事前に評価できる一連のアクティビティ

Solutions: