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EXIN ITIL Exam Syllabus Topics:

EXIN ITIL Foundation (V4) Sample Questions:

1. Which practice recommends that organizations develop competencies an techniques such as strength, weakness, opportunity, and threat (SWOT) analysis, and balanced scorecards?

A) Continual improvement
B) Incident management
C) Service request management
D) Change enablement

2. Which practice has a purpose that includes managing risks to confidentiality, integrity and availability?

A) Information security management
B) Problem management
C) Service configuration management
D) Change enablement

3. Which statement about known errors and problems is CORRECT?

A) A known error is the cause of one or more problems
B) Known error is the status assigned to a problem after it has been analysed
C) Known errors are managed by technical staff, problems are managed by service management staff
D) Known errors cause vulnerabilities, problems cause incidents

4. When working on an improvement iteration, which concept helps to ensure that the iteration activities remain appropriate in changing circumstances?

A) Direct observation
B) Minimum viable product
C) Analysis Paralysis
D) Feedback loop

5. A customer is a person who defines the requirements for a service and takes responsibility for the [?] of service consumption.

A) costs
B) outcomes
C) risks
D) outputs

Solutions: