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EXIN ITILFNDv4 Exam Syllabus Topics:

EXIN ITIL 4 Foundation Sample Questions:

1. Which phase of problem management includes the regular re-assessment of the effectiveness of workarounds?

A) Problem analysis
B) Error control
C) Problem control
D) Problem identification

2. For which purpose would the continual improvement practice use a SWOT analysis?

A) Ensuring everyone actively participates
B) Understanding the current state
C) Defining the future desired state
D) Tracking and managing ideas

3. How are target resolution times used in the 'incident management' practice?

A) They are scheduled, assessed and authorized to reduce the risk of service failures
B) They are established, reviewed, and reported to ensure that customers are happy with the service
C) They are agreed, documented, and communicated to help set user expectations
D) They are initiated, approved, and managed to ensure that predictable responses are achieved

4. Which of the four dimensions focuses on managing data in compliance with industry regulations?

A) Value streams and processes
B) Organizations and people
C) Partners and suppliers
D) Information and technology

5. What is a cause, or potential cause, of one or more incidents?

A) A workaround
B) A configuration item
C) A problem
D) An incident

Solutions: