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Avaya Oceana® Solution Support Sample Questions:

1. Which two steps must be completed before restoring the backup of the Avaya Oceana solution?
(Choose two.)

A) Uninstall UCA Store Service, then restart the nodes of the Avaya Oceana Cluster 1 to delete the UCA Store Space.
B) Uninstall the UCA Store Service, no need to restart the nodes of the Avaya Oceana Cluster 1 to delete the UCA Store Space.
C) Ensure that the UCA Store Service is not installed on the Avaya Oceana Cluster 1.
D) Ensure that the UCA Store Service is installed on the Avaya Oceana Cluster 1.

2. During the Avaya Oceana Email Channel Interaction processing, which component is responsible for creating the contact ORC component?

A) UCM Spaces
B) Email Service
C) Omni channel Database
D) Agent Controller

3. To perform the restore of the Intersystem cache database, which application file must run from the Install directory of the Omni channel Windows Multimedia Server?

A) \Avaya\Oceana\Oceana\Backup And Restore\Restore.exe
B) \Avaya\Oceana\Oceana\Backup And Restore\OmnichannelRestore.exe
C) \Avaya\Oceana\Oceana\Backup And Restore\BackupAndRestore.exe
D) \Avaya\Oceana\Oceana\Backup And Restore\CacheDatabaseRestore.exe

4. Consider the log messages:
'RequestId' : 'SWQtNzA2d2pSRm032GtfQUtzUFFtdw==_', 'RouteRequestId' :
'0830cf65-1aaf-48a3-8a2f-44850be19f82', 'WorkflowType' : 'ROUTE_CONTACT_SMS',
'SourceName' : 'OCPShortMessageService', 'CallbackIP' : '135.122.106.229', 'ContactId' :
'ME1NsN-4QI6isb73z-mPyA', 'ChannelType' : 'ShortMessageService', 'Reason' : '400 Bad Request. Space could not be resolved', 'WorkRequestId' : 'Id-706wjRFm7dk_AKsPQmv' Which provider type is being handled in these log messages?

A) OCP Email Provider
B) OCP SMS Provider
C) OCP Chat Provider
D) OCP Social Provider

5. A customer used the debug utility in the Chrome browser after launching the chat session, go to More Tools > Developer Tools, and they find the following error message:
WebSocket connection to 'ws://192.168.10.50/services/websockets/chat' failded: Error during WebSockets handshake: Unexpected response code: 403 What is the problem Indicated by this error message?

A) The customer web chat is connected but there but no agents available In Avaya Oceana.
B) The customer web chat is connected but there is a problem with the web chat snap-in.
C) The customer web chat is unable to connect to Avaya Oceana web chat snap-in.
D) The customer web chat is rejected by the browser proxy or antivirus installed In the PC

Solutions: