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Avaya ACSS Small and Medium Enterprise (SME) Communications Sample Questions:

1. A customer has just added an ISDN trunk card to their IP412. As soon as the system was powered up the IP Office started doing a rolling reboot. What is the first step you should do to isolate the trouble?

A) Remove the Embedded Voicemail Card.
B) Upgrade the system to the current GA software.
C) Default the IP Office.
D) Re-install the IP Office Professional License.
E) Remove the daughter boards.

2. For what is the "Primary Trans. IP Address" on LAN2 used?

A) Assign more than one IP address to the interface.
B) Forward incoming IP packets without a service or session to the address if defined.
C) A backup destination IP Address in case the main address is not accessible.
D) Define the default gateway to the interface.

3. An IP Office CCR administrator examines a CCR agent's user profile in Manager. The administrator discovers that on the user's Telephony tab the "Forced Login" checked box is grayed out. What does this mean?

A) The CCR Agent is not an CCR administrator.
B) All of the CCR licenses are being used.
C) CCR Agent is checked on the user's telephony tab.
D) The CCR agent is in After Call Work (ACW).
E) The CCR Agent is not logged into the phone.

4. A customer dials 9 to access an outside line on their system. They are reporting a problem when attempting to use the call log feature on their IP Phones where the 9 is not being dialed, so these calls are failing to complete. What should be done to resolve this issue?

A) Add an extra 9 in the telephone number field of the ARS Short Code.
B) This is not supported on Avaya IP phones.
C) Add a 9 to the prefix field on the line form of the outgoing trunks.
D) Add a Short Code to the User for secondary Dial tone.

5. Which three requirements are collected during the Infrastructure Data Gathering phase?
(Choose three.)

A) Current PBX/Key System Features and Dial Plan
B) Above Physical Layer: Existing Data Network
C) Physical Layer: Existing Telecom Infrastructure
D) Line of Business application integration needs
E) Productivity Requirements

Solutions: