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Avaya IP Office Configuration and Maintenance Sample Questions:

1. A customer has an IP500 and wants to install 28 IP hard telephones and 20 Digital telephones at the main site. A single PRI circuit is used for incoming and outgoing calls. A dedicated VoiceMail Pro server will be used for incoming call flows and user voicemail.
Incoming calls are being dropped when hitting the auto attendant in VoiceMail Pro. You have gathered the latest configuration, data/time of failure, and incoming caller information. What other information should you gather to troubleshoot this issue?

A) system status snapshot and debug view set to level 9 high trace and voicemail call flow database
B) system monitor trace with ISDN data and debug view set to level 5 Information trace and voicemail call flow database
C) system monitor trace with ISDN data and debug view set to level 9 high trace and voicemail call flow database
D) system status snapshot and debug view set to level 5 Information trace and voicemail call flow database

2. A customer wants to deploy 9600 series IP telephones to all desktops. The desktop computers have 10/100 Ethernet interfaces and will connect to the telephones
Which two options would meet the minimum requirements? (Choose two.)

A) Category 5 cabling
B) GbE unmanaged switch
C) 100 Mbps managed switch
D) DSL router
E) Twisted Pair cabling

3. Which application will allow a system administrator to see historical inbound and outbound traffic information on a trunk in the IP Office?

A) Advanced Summary Reporter
B) Call Detail Reporter
C) System Status Application
D) Historical Reporting Application

4. After an IP Office upgrade, the customer reports that "Please Wait" continuously appears on the 5420 DS telephone. What will resolve the problem?

A) Start the IP Office Manager application.
B) The 5420 DS is corrupted and must be replaced.
C) The CCR lost connection to IP Office. Wait until the LED on the CCR status turns green again and the telephone will start to work.
D) If IP Office does not restart correctly. Power-off and power-on IP Office and the problem will be corrected.

5. When configuring an SCN backup link on the IP Office, what is the maximum number of links that can be programmed on a system?

A) Not a supported feature
B) There is no limit.
C) One backup per system
D) Limited to the number of Systems in an SCN

Solutions: