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Avaya Aura® Contact Center Solution Design Sample Questions:

1. The SIP-enabled AACC Communication Control Toolkit integrates the agents and supervisors within the SIP environment to offer features.
Which application programming interface type is used to publish the CCT functions?

A) Open Computing Language (OpenGL)
B) Open Database Connectivity (ODBC)
C) Simple Direct Media Layer
D) Microsoft .NET

2. The Avaya Software Investment Protection Policy (ASIPP) Offer has six codes for three packages with AACC Release 7. ASIPP codes are used to migrate the base system and voice agents from the current system to AACC R7 on Avaya Aura®.
The Agent for Preview and Progressive Outbound Is bundled with which package?

A) AACC 7 Resilience (High Availability) ASIPP package
B) AACC 7 Outbound ASIPP package
C) AACC 7 Base System and Voice ASIPP package
D) AACC Multimedia ASIPP package

3. An IT manager wants a Callback offer leveraging AACC scripting and Web services, as well as the outbound capability of AACC.
What Is this solution called?

A) Call Back Request (CBR)
B) Call Back Assist (CBA)
C) Call Completion No Reply (CCNR)
D) Call Completion Busy Subscriber (CCBS)

4. Refer to the exhibit.

AACC allows the use of campaigns for Sales or Marketing purposes.
Which statement about Outbound campaigns is true?

A) Agent Scripts are loaded Into Agent Desktop from the CCMS Database. 2-C
B) Agent Scripts are loaded Into Agent Desktop from the CCMA Database. 3-C
C) Agent Scripts are loaded Into Agent Desktop from the CCMM Database. 4-C
D) Agent Scripts are loaded Into Agent Desktop from the CCT Database. 1-C

5. A design specialist prepares for a customer presentation with a diagram, and needs to understand the differences between Logical and Functional Architecture, What is the purpose of the Logical Architecture Diagram?

A) It IS a superset diagram which simultaneously portrays an end-state vision, a design ready for Implementation, the components of the bill of materials, and It is used to accelerate the sales cycle.
B) It depicts the entire network and its functions as Individual nodes, and It Is highly effective In communicating the totality of a particular concept.
C) As a highly symbolic layered description of a system based upon different actions or processes, it is commonly used as a reference point for discussion given the lack of details.
D) It highlights the logical flow within a network, without describing the physical Interconnection, and It Is ideally suited to explaining call/service flows or other Interactions.

Solutions: