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Avaya Contact Center on Avaya Aura(TM) Communication Manager and Avaya Call Management System Implementation Sample Questions:

1. Which two statements about scheduling backups with the Timetable feature are true?
(Choose two)

A) Timetable can be used to schedule a LAN backup of the customer's data.
B) A Timetable can be scheduled using CMS Supervisor or ASCII CMS.
C) Timetable can be used to schedule a LAN backup of the customer's system.
D) A Timetable should be scheduled to perform a Maintenance backup when the CMS is feast b
E) A Maintenance Backup Timetable is shipped with the CMS system but it is not scheduled.

2. A company is migrating from R14 CMS with 3 ACDs to R16.1 CMS. They are not using ACD2 any more, so they are not planning to migrate it. Instead they want current ACD3 to be ACD2 on the new system.
How can they achieve this?

A) They need to backup only the two ACDs they want to migrate. The migration procedure on the new system will place them automatically.
B) They need to save each ACD to separate tapes and migrate them one by one to the appropriate ACD spaces.
C) They need to involve Avaya Professional Services, as this can not be done with standard migration procedure.
D) They need to set the ACD they want to migrate, to the ACD spare on the new system on the CMS migration form.

3. A customer has 4 ACDs created on the CMS and requests changes on the communication link settings for the ACD 1 How is this accomplished?

A) cmssvc turn cms off but leave ids on; cm-save delete AC01; cmss create ACD1 with new options.
B) cmssvc turn cms off but leave ids on, emssve switch setup; make needed changed to ACD 1
C) All changes are made in the CM using the change cam proc screen
D) emssve change authorizations; make needed changes to authorization

4. The file that indicates link status has been checked. The link is down and will not come up.
The following message appears
PBX Configuration mismatch, Switch has: 100 agents 23 splits 10 trunks 5 trunk groups
*100 VDNs
What can be done to solve this problem?

A) Increase the Data Storage Allocation on the CMS.
B) Increase the number of VDNs on the Communication Manager
C) Increase the File System Partition size on the CMS.
D) Increase the Free Space Allocation on the CMS

5. Which Contact Center feature uses advanced algorithms, predictive technology and customer objective to efficiently route calls to agents?

A) Percent in Service Level
B) ASA-Average Speed of Answer
C) Avaya Business Advocate
D) EWT- Expected Wait Time

Solutions: