Exam Name: BlackBerry 10 Support Specialist
Certification Provider: BlackBerry
Corresponding Certification: BlackBerry-Certifications
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BlackBerry BCP-240 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Security and Troubleshooting | - Device encryption and security features - Common device and service issues resolution - Application permissions and sandboxing |
| Topic 2: BlackBerry 10 Architecture and Platform Overview | - Device hardware and software components - Security model overview - BlackBerry 10 OS fundamentals |
| Topic 3: Messaging and Communication Services | - BlackBerry Hub configuration - Messaging troubleshooting - Email setup and synchronization |
| Topic 4: BlackBerry Enterprise Service (BES10) Integration | - Device enrollment and management - BES10 architecture and components - Policy and compliance management |
| Topic 5: Device Setup and Configuration | - User profile and account configuration - Network and connectivity configuration - Initial device activation and setup |
BlackBerry 10 Support Specialist Sample Questions:
1. How can a user tell if a read-only Wi-Fi profile has been pushed to the BlackBerry Smartphone using the BlackBerry Device Service (BDS)?
A) There is no way for a user to tell which profiles have been pushed.
B) The Wi-Fi profile cannot be deleted, and all fields are greyed out and cannot be edited.
C) The Wi-Fi profile will have a briefcase icon next to it.
D) The Wi-Fi profile will have a lock icon next to it.
2. What email folder(s) is/are synced by default when a new account is added to a BlackBerry 10 (BB10) Smartphone?
A) Inbox and its subfolders
B) Inbox and sent items folder
C) Inbox
D) Inbox and the first 10 sub-folders
3. Which of the following would cause a new sent message to have a clock instead of a check mark?
A) The email message was saved as a draft
B) The email message was filed
C) An incorrect recipient email address was included
D) The Wi-Fi or cellular radios are not connected to the network
4. What can be pushed by the BlackBerry Device Service (BDS) which will configure and automate the work email setting on the BlackBerry Tablet/smartphone?
A) Software Configuration
B) An email profile
C) Outlook for Blackberry Tabled smartphone
D) An IT policy rule
5. What are the categories of files that are available to be synchronized automatically between a BlackBerry 10 (BB10) smartphone and the user's computer using BlackBerry Link?
A) Music, pictures, Videos
B) Music, pictures, Videos, Documents
C) Work. Personal
D) Work. Personal, Encrypted
Solutions:
| Question # 1 Answer: B | Question # 2 Answer: B | Question # 3 Answer: D | Question # 4 Answer: B | Question # 5 Answer: B |
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