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Cisco Implementing Cisco Collaboration Cloud Customer Experience Sample Questions:

1. A collaboration engineer needs to secure communications between Webex devices and cloud services. Which protocol combination provides signaling encryption and media encryption?

A) TLS and SRTP
B) TCP and UDP
C) SIP and RTP
D) HTTPS and FTP

2. A customer using Webex Contact Center wants to transition from traditional agent-based routing to a skill-based routing model that uses skill criteria assigned to the queue functionality to enhance efficiency and customer satisfaction. Which two essential configuration actions must the administrator complete to successfully take this transition? (Choose two.)

A) Assign call distribution groups to queues.
B) Assign skill criteria to the agent teams that are grouped into call distribution groups.
C) Associate skill criteria to the queues.
D) Assign skill profile directly to agents.
E) Associate agents directly with the queue.

3. A customer wants supervisors to silently monitor agents without participants hearing monitoring tones. Which feature should be implemented?

A) Call intercept
B) Whisper coaching
C) Barge-in only
D) Silent monitoring

4. An administrator is adding a custom connector to integrate a third-party application with their Webex Contact Center org using OAuth 2.0 for authentication. Which two grant types must the administrator choose to accomplish this task? (Choose two.)

A) Client credentials - client secret
B) Client credentials - token
C) Client credentials - private key
D) Client credentials - certificate
E) Server credentials - certificate

5. A collaboration engineer analyzes Webex Control Hub analytics and notices increased call failures from a specific branch office. Which action should be performed first?

A) Verify WAN performance and packet statistics
B) Disable SRTP temporarily
C) Rebuild the organization tenant
D) Replace all branch IP phones

Solutions: