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Facebook Certified Community Manager Sample Questions:

1. A newly appointed community manager learns of a conflict regarding a post in the community. This community has recently added new guidelines stating that only links from credible sources are allowed. Several members start to post links on the thread from unreliable sources, and other members are starting to get upset. The post has been reported several times. The community manager wants to educate the community about the new guidelines.
Which two actions should the community manager take? (Choose 2)

A) Post a link to the group rules that are relevant to this topic.
B) Remove comments from unreliable sources on the post.
C) Remove and block members who violated the guidelines.
D) Delete the post immediately and message involved members.

2. A community manager runs a Facebook group for people who have challenged themselves to refrain from drinking alcohol for 30 days.
The group has grown organically over two years after the founder completed a 30-day challenge and invited people to join. The group now has includes over 3,000 members who use it as a resource for tips, guidance and support as they take on the challenge.
The community manager wants to make the group the recognized source for support.
Which step should the community manager take first?

A) Define the brand guidelines for cohesive content in the community
B) Review community posts and delete unprofessional content
C) Tell members they need to pay to stay in the community
D) Ask the members to provide profitable ideas for the community

3. A small, local online community of 5,000 members is launching a major outreach project to double membership by the end of the year. The community is focused on physical activity and doesn't show preference for any age group or gender.
The community is based on Facebook and uses a group as the primary hub where people can connect.
What's the most efficient way for the community manager to expand local reach?

A) Place targeted ads for potential members using fitness and wellness interest targeting
B) Launch a referral program for current members to invite their neighbors to join the community
C) Partner with a national newspaper and publish an article about the community
D) Encourage the moderation team to comment more on the content

4. The chancellor of a college wants to start a new alumni-matched funding campaign to raise money for a social sciences building.
However, most alumni lose touch a few years after graduation and don't engage with the alumni community. Before launching a fundraising campaign, the community manager needs to determine exactly when and why alumni engagement drops.
Which two tactics could the community manager take to learn this information? (Choose 2)

A) Interview alumni
B) Analyze drop-off for video content
C) Survey community members
D) Study engagement trends on the school's Facebook Page

5. There's an online community that primarily supports single parents. The leadership team notices more parent narratives of isolation. One of the top priorities of the community is to connect parents who are geographically close.
What can the community manager do to help create connections between lonely parents?

A) Create content encouraging offline gatherings, with graphics of local landmarks.
B) Organize a week-long online summit to focus on helping overcome isolation.
C) Publish a post asking members to provide their address in the comments.
D) Host an online meeting room for members that remains open 24/7.

Solutions: