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IBM Smarter Commerce Sales Mastery Test v1 Sample Questions:

1. What provides the capability to rapidly deliver new web concepts or delineated brand sites via asset sharing on a common platform?

A) Personalization
B) Extended sites
C) Partnership with affiliates
D) Social integration

2. You can create a powerful self-service experience for the customer using?

A) The IBM Commerce Framework
B) The IBM Customer Service System
C) The IBM Enterprise Service Process Manager
D) The IBM Customer Experience Suite

3. Which of the following IBM software components provide core business capabilities across the entire Buy, Sell, and Service phases of the commerce cycle?

A) Coremetrics
B) Sterling Commerce
C) WebSphere Commerce
D) Unica

4. What are Smarter Commerce 'Sell' Offerings focused on?

A) Up-sell potential via outbound calling centers and automated dialers.
B) Integrating the supply chain in order to support the selling process.
C) Optimize the customer experience, regardless of touchpoint, or mode of access.
D) Driving the customer to the preferred enterprise sales channel.

5. In order to effectively implement ___________ you must be able to aggregate line items from individual orders to send to suppliers and then separate them out again for customer fulfillment.

A) store operations
B) cross-channel order management
C) supply chain visibility
D) social marketing

Solutions: