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Nokia SDM Certification - PS NSOP Sample Questions:

1. What is the usual way to address potential contractual risk?

A) Perform a SWOT analysis
B) Refuse to accept or transfer to third party.
C) Implement the mitigation plan.
D) Create a contingency reserve.

2. In setting up the spare part requirements with NSN which of the statements MOST closely describes the key set-up requirement?

A) Locating spare parts in Service vehicles and at Network Locations.
B) Having an OLA with Care for spare part management.
C) Having an effective warehouse management system to support Hardware Services.
D) Implementing a Spare Part Management process and tools in GDC.

3. Which statements BEST describes how NwOps Solutions are put together?

A) It is mandatory that NwOps solutions must include shared delivery.
B) NwOps solutions must cater for the end-end business model of an individual Operator.
C) NwOps solutions must be part of a larger deal.
D) NwOps solutions cannot deviate from the Operations Model.

4. What is the process framework of the Operations Model?

A) The Process Framework provides suggestions on how to apply the processes within different organization with the related functions in order to deliver the service.
B) The Process Framework provides standard processes which can be used directly for each project in order to deliver the service.
C) The process framework view defines the process structure and flows across the functions and the interfaces to other parties in order to deliver the services.
D) The Process Framework is a single cross functional process that allow the interaction of the functions, it highlights possible overlapping between functions and it improve the quality of the service delivery.

5. In setting up the Field Operations organisation in a Greenfield environment which BEST describes the 3 key drivers to consider?

A) Technologies Deployed, Training Plan, Subcontractor SLA's.
B) Technologies Deployed, Training Plan, Outsourcing SLA's.
C) Geography, Contract scope, GDC Location.
D) Geography, Technologies Deployed, Outsourcing SL

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