Exam Name: NNCSS SYMPOSIUM CALL CENTER EXAM
Certification Provider: Nortel
Corresponding Certification: Nortel Other Certification
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Nortel 920-106 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Networking & Protocols | - IP networking for call center systems
|
| Topic 2: Call Routing & Operations | - Routing logic and call distribution
|
| Topic 3: Troubleshooting & Maintenance | - System diagnostics
|
| Topic 4: Installation & Configuration | - Server setup and prerequisites
|
| Topic 5: Symposium Call Center Architecture | - System components and server architecture
|
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