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Salesforce AP-207 Exam Syllabus Topics:

SectionObjectives
Topic 1: Integration and Data Management- Data management
  • 1. Data model alignment
    • 2. Data quality and governance basics
      - System integration concepts
      • 1. API-based integration
        • 2. External system connectivity
          Topic 2: Customer Engagement and Experience- Digital customer experience
          • 1. Self-service portals
            • 2. Customer communication flows
              - Customer service operations
              • 1. Case management in utilities
                • 2. Omni-channel support concepts
                  Topic 3: Metering, Billing, and Usage Management- Billing processes
                  • 1. Rate and tariff concepts
                    • 2. Billing workflows overview
                      - Meter data handling
                      • 1. Consumption tracking
                        • 2. Usage data ingestion concepts
                          Topic 4: Salesforce Energy & Utilities Cloud Capabilities- Asset and service management
                          • 1. Work orders and field service concepts
                            • 2. Asset tracking and lifecycle management
                              - Core platform capabilities
                              • 1. Energy and Utilities Cloud features
                                • 2. Industry data model concepts
                                  Topic 5: Energy and Utilities Industry Fundamentals- Energy and utilities business processes
                                  • 1. Customer lifecycle in utilities
                                    • 2. Utility operations overview

                                      Salesforce Energy and Utilities Cloud Accredited Professional Sample Questions:

                                      1. A customer has recently installed Energy and Utilities Cloud Which specific license enables an energy company's partners to access applications via a web portal?

                                      A) Energy and Utilities Base for Digital Experience Partner
                                      B) Energy and Utilities Base Service
                                      C) Energy and Utilities Base
                                      D) Energy and Utilities Cloud for Digital Experience User


                                      2. An energy and utilities company wants to use objects for multi-site locations What three objects can they use out of the box?

                                      A) Service Account
                                      B) Quote
                                      C) Asset
                                      D) Premises
                                      E) Service Point


                                      3. An implementation team has requested an org containing the Energy and Utilities Cloud Large Account Sales Management application. After working with the app. they determine that they need the functionality of the homepage for agents and team leaders.
                                      How does the team get the required components into their development environment?

                                      A) The team needs to copy and paste the required components from their trial environment into their development environment.
                                      B) The team should take a look at the application code, and then go and re-type the code into their development environment.
                                      C) The team should request the Energy and Utilities Cloud engineering team to deploy the necessary components into the project development environment.
                                      D) The team should follow the documentation and migrate the required components into the* development environment.


                                      4. An energy customer has purchased a new home and needs to transfer their service.
                                      Which object needs a new record created to track service at the new location?

                                      A) An account record with record type Billing
                                      B) An account record with record type Service Aggregator
                                      C) An account record with record type Consumer
                                      D) An account record with record type Service


                                      5. An energy utility company is implementing the Customer Acquisition Management application. The application should support unauthenticated self-serve portal users.
                                      What's the preferred method to configure the application security to meet the requirement?

                                      A) A consultant should assign an EnergyftuntimeB2CSales sample permission set to the Guest User profile and an Energyfiuntime82CSalesCustomerCommunityUser sample permission set to customer community users.
                                      B) A consultant should assign an EnergyRuntimeSales sample permission set to the Guest User profile and an EnergyRuntimeSalesCustomerCommunityUser sample permission set to customer community users.
                                      C) A consultant should create new permission sets to grant appropriate access to all required objects.
                                      D) The Customer Acquisition Management application cannot support unauthenticated self serve portal users


                                      Solutions:

                                      Question # 1
                                      Answer: A
                                      Question # 2
                                      Answer: A,D,E
                                      Question # 3
                                      Answer: D
                                      Question # 4
                                      Answer: D
                                      Question # 5
                                      Answer: A

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