Considerate customer services in 24 hours a day

It is acknowledged that high-quality service after sales plays a vital role in enhancing the relationship between the company and customers. Therefore, we, as a leader in the field specializing in the ADM-261 exam material especially focus on the service after sales. In order to provide the top service after sales to our customers, our customer agents will work in twenty four hours, seven days a week. So after buying our products, if you have any doubts about the ADM-261 study guide or the examination, you can contact us by email or the Internet at any time you like. We Promise we will very happy to answer your question with more patience and enthusiasm and try our utmost to help you out of some troubles. So don't hesitate to buy our ADM-261 test torrent, we will give you the high-quality product and professional customer services.

Free trial before buying our products

Frankly speaking, it is a common phenomenon that we cannot dare to have a try for something that we have little knowledge of or we never use. When it comes to our ADM-261 study guide, you don't need to be afraid of that since we will provide free demo for you before you decide to purchase them. In doing so, you never worry to waste your time or money and have a free trial of our exam engine to know more about our products and then you can choose whether buy ADM-261 exam material or not.

Do you want to extend your knowledge and skills to better suit your business and gain a bright career? Do you want to make some achievements and enjoy fabulous reputation and admiration from working people in the same field? Have you imagined how it is wonderful that you can win praise and promotion from your boss? If so, you can choose our ADM-261 exam materials as your learning material since our products are known as the most valid exam engine in the world, which will definitely be beneficial to your preparation for exams. There are many impressive advantages of our ADM-261 test torrent. Now, please pay much attention to these merits which must be helpful to you.

DOWNLOAD DEMO

Fast delivery

Unlike other kinds of exam files which take several days to wait for delivery from the date of making a purchase, our ADM-261 study guide can offer you immediate delivery after you have paid for them. The moment you money has been transferred to our account, and our system will send our training materials to your mail boxes so that you can download ADM-261 exam materials directly. With so many experiences of tests, you must be aware of the significance of time related to tests. Time is actually an essential part if you want to pass the exam successfully as both the preparation of ADM-261 test torrent and taking part in the exam need enough time so that you can accomplish the course perfectly well.

Salesforce Service Cloud Administration Sample Questions:

1. Universal containers wants to maintain service level agreements on its customer cases. Customers are provided different service levels based on their services agreement. The VP of customer service wants to use service cloud to track and ensure senior management is alerted when cases have not completed certain stages.
Which service cloud feature should the consultant recommend to address this requirement?

A) Salesforce console
B) Case assignment
C) Entitlements and milestones
D) Case escalation

2. What is arecommended way to migrate data from an external system while ensuring that the data adheres to data qualityrules established for the Salesforce org?

A) Upload thedata into Salesforce and then run data cleansing tools.
B) Use the Salesforce import wizard to load and cleanse the data.
C) Cleanse the data outside of Satesfbrce and then migrate the data.
D) Use the Salesforce data loader to load and cleanse the data.

3. A report shows average time spent by agents to resolve cases. Nine of twelve agents spend approximately the sametime to resolve cases. However, Agent A has a much shorter average time to resolve cases and Agents B and C have a much longer average time to resolve cases. How can the supervisor use this data to drive greater consistency in average time spent by agents across the team? Choose 3 answers:

A) Build a dashboard to display individual performance by agent versus the team goal
B) Lower the target for entire team to that of Agent A
C) Review case history and activities for Agents B and C
D) Update case assignment rules to route more cases to Agent A
E) Document and share the practices of Agent A with the team via knowledge articles

4. Universal Containers email policy requires that all email traffic remain within its firewall. Currently, the company has 200 support agents handling email from five different time zones. Which solution should a consultant recommend?

A) On-Demand Email-to-Case
B) Web-to-Case
C) Salesforce for Outlook
D) Email-to-Case

5. Universal Containers has defined a set of steps that each Case must go through, fromsubmission to closure. In addition, each step must be completed within a specific amount of time.
What approach should a consultant recommend to meet these requirements?

A) UseProcess Builder with Scheduled Actions
B) Configure Case Escalation Rules.
C) Enable Omni-Channel Routing.
D) Define Entitlement and Milestones.

Solutions: