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Salesforce Certified B2C Solution Architect Sample Questions:

1. Northern Trail Outfitters (NTO) operates its website on B2C Commerce. NTO recently decided to update its Customer Service from a bespoke solution to Service Cloud.
NTO currently has around two million customer records in its B2C Commerce database that need to be migrated into Service Cloud.
What should a Solution Architect recommend to export all the customer data from B2C Commerce and import into Service Cloud without additional development7

A) Export the data using Business Manager, and import it into Salesforce using the Data Import Wizard.
B) Export the data using B2C Commerce APIs, and import it into Salesforce using Data Import Wizard.
C) Export the data using Business Manager, and import it into Salesforce using Data Loader.
D) Export the data using B2C Commerce APIs, and import it into Salesforce using Data Loader.

2. Northern Trail Outfitters (NTO) wants to unify customer data with a single identity for each customer across their eCommerce sites and communities. Communities are treated as an identity provider (IDP) for commerce enabling self-service support for products via knowledge articles, crowd-sourced knowledge, and Chatter.
What data should be maintained within Experience Cloud as the primary system?

A) Core profile data (name, email)
B) Shipping address
C) Payment methods
D) Communication preferences

3. Universal Containers (UC) is working on an initial release of Service Cloud and B2C Commerce. The UC management team is excited about the new features and wants to go to market with the new solution as soon as possible even though the requirements are not completely mapped out.
A Solution Architect is asked to evaluate when UC can go live with a new B2C Commerce site, automated chatbots, Einstein case classification, Service Cloud Voice, and analytics.
How should a Solution Architect respond to the management team's request to help formulate a roadmap for these new capabilities?

A) Facilitate a workshop with the management team, applying the relationship design process to create a roadmap aligned to business objectives.
B) Ask each member of the management team about their top three concerns, and use it to formulate the roadmap.
C) Facilitate a workshop with the development team and create a list of prioritized user stories that can then be used to create a detailed roadmap.
D) Ask to follow the management team for a week to gain a better understanding of how they work and what information they need to formulate their roadmap.

4. Northern Trail Outfitters (NTO) wants to consolidate various legacy commerce platforms into one centrally- managed platform on B2C Commerce. The IT department has been working extensively with web frameworks (such as React and Angular) in recent years and wants to leverage the benefits of B2C Commerce, but maintain the flexibility of the user experience using headless commerce.
Which three considerations, beyond user experience, should a Solution Architect consider before confirming a headless approach?
Choose 3 answers

A) Developers familiar with the web frameworks (React, Angular) will be familiar with the framework used by B2C Commerce
B) Developers will still be required to use the Commerce SDK for security purposes
C) Features that are available by default in the Storefront Reference Architecture (SFRA) app will need to be custom built in custom frameworks
D) Additional infrastructure (for example Heroku servers) may be required to host the application
E) Available Service, Marketing, and LINK accelerators may not work without modifications when using a headless approach

5. An organization currently has separate teams supporting Service Cloud, Marketing Cloud, store operations with a point-of-sale solution, and eCommerce with Commerce Cloud. Each business unit has their own key performance indicators (KPIs) but the organization is struggling to understand the big picture and improve customer engagement with the brand.
In which two ways would Salesforce CDP help in this scenario?
Choose 2 answers

A) It ingests customer data from each system and uses matching rules to find records representing the same person, uniting them under a Unified Individual.
B) It can power experiences through other channels like Marketing Cloud Engagement by activating customer segments.
C) It creates one Individual record that replaces the system-specific records in other products, creating a unified view of the customer.
D) It provides cross-channel analytics using pre-built, native dashboards and charts within the unified profile.

Solutions: