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Salesforce BA-201 Exam Syllabus Topics:

Salesforce Certified Business Analyst Sample Questions:

Question 1

Which Information should the BA gather during the initial discovery meeting?

A. Employee review cycle for the support team
B. Limitations of the current support process
C. A Contact information for key stakeholders

Question 2

Cloud Kicks Is conducting sprint planning for an Experience Cloud user portal project. The focus for this sprint Is on the minimum viable product.
Which requirement should the business analyst prioritize?

A. Items chat are user-friendly features
B. Items that are crucial to the business
C. Items requested by the majority of users

Question 3

The business analyst (BA) at Northern Trail Outfitters needs to create a current state process map for a Service Cloud implementation with its retail division. The BA needs a simple diagramming notation for the process map that is applicable across all industries, provides context for metrics and management decisions, and supports regulatory considerations.
Which diagramming notation should the BA use for the process map?

A. Unified Modeling Language (UML)
B. Universal Process Notation (UPN)
C. Business Process Modeling Notation (BPMN)

Question 4

Universal Containers wants to build a simple activity capture process for leads. One of the objectives is to minimize technical debt and inherit new features of the Salesforce Platform in future releases.
What should the business analyst recommend to meet the requirements'

A. Standard object for activity capture, screen Flow user interface
B. Custom object for activity capture, custom Lightning web component user interface
C. Standard object for activity capture, custom Lightning Web Component user interface

Question 5

Northern Trail Outfitters (NTO) is undergoing a Salesforce implementation for Service Cloud. The busjpess analyst is currency working with the development team as they build features in the sandbox. NTO wants to test these features before the changes are deployed to the production environment.
As part of the Application lifecycle Management (ALM) process, which three development models does Salesforce support?

A. Rapid Application Development, Org Development Package Development
B. Change Set Development, Org Development, Package Development
C. Salesforce DX, Flow Builder, Rapid Application Development

Solutions: