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Avaya 2M00001A Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Avaya Contact Center Solutions for IP Office Overview | - Benefits and positioning - Architecture and components |
| Solution Sales Knowledge | - Basic call flow and reporting - Customer pain points and solution mapping |
| Installation, Support and Maintenance Basics | - Installation and commissioning basics - Support and maintenance overview |
Avaya Selling Avaya Contact Center Solutions for IP Office - APSS Online Test Sample Questions:
Identify the supervisor capacities for Avaya Contact Center Select with IP Office Server Edition.
- A. 50
- B. 100
- C. 30
Which statement is a value proposition of Avaya Contact Center Solutions for IP Office? (Select one.)
- A. Are optimized for use with IP Office software, enable blended multichannel capabilities that help improve customer experiences to increase revenue and customer lifetime value, while improving agent efficiency to reduce cost.
- B. They provide speech and multichannel automation which enables new significant opportunities for automation, driving a significantly increased return on investment.
- C. They provide self-service, wait treatment, and call delivery across a SIP network and deliver a better customer experience.
- D. Can host both outbound campaigns and communication, as well asself-service applications to simplify and accelerate service creation, lower operating costs, and reduce total cost of ownership.
Explanation: Only visible for PremiumVCEDump members. You can sign-up / login (it's free).
Which statements are value propositions of Avaya Contact Center Select? (Select two.)
- A. It enables the company to apply common branding (splash screen, labeling, etc.) and a similar look and feel.
- B. It is an enterprise-class solution that offers simplicity without compromise, for contact centers with 30 to 250 agents that address the entire customer lifecycle.
- C. It is a full-featured solution that delivers simplicity and exceptional value for contact centers with up to 100 agents focused primarily on support.
- D. It can host both outbound campaigns and communication, as well as. self-service applications to simplify and accelerate service creation, lower operating costs, and reduce total cost of ownership.
Scenario:
Avaya is trying to get payments worth $100,000 released from a public sector client in connection with an implementation project Avaya delivered successfully three (3) months back. The Channel Partner through whom Avaya bid for the project is the primary interface conducting regular follow-ups with the client. The client contact promises to get the payment released within 45 days provided the Partner or Avaya pay up S150 to expedite release. The Avaya channel account manager encourages Partner to do "whatever it takes* to get the money.
What should the Partner do?
- A. The Partner should immediately report the matter by using Avaya Ethics Hotline or emailing [email protected].
- B. The Partner should negotiate the proposed "sum" with the client contact and try and agree on a sum of not more than $60 which could be deemed reasonable.
- C. The Partner should ask Avaya to pay the money to get the payments released.
- D. The Partner should report the matter to their own management.
Which are the three generic server types for Avaya IP Office Support Services (IPOSS}? (Select three.)
- A. IP500v2 Chassis
- B. Medium Linux servers, DL120G and R210
- C. IP500v1 Chassis
- D. Large Linux server, DL360G and R620
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