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Avaya 2U00210A Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Avaya Aura Core Solutions | 30% | - Avaya Aura Communication Manager - Interoperability and architecture - Avaya Aura System Manager - Avaya Aura Session Manager |
| Topic 2: Avaya Unified Communications Overview | 25% | - Avaya UC portfolio positioning - Key benefits and use cases - UC market trends and business drivers |
| Topic 3: Collaboration and Endpoints | 20% | - Avaya one-X and workplace clients - IP phones and video endpoints - Avaya VDI Communicator - Mobility and BYOD support |
| Topic 4: Selling and Value Proposition | 10% | - Customer requirements alignment - Solution ROI and business value - Competitive differentiation |
| Topic 5: Messaging and Cloud Integration | 15% | - Avaya Messaging Service (AMS) - Unified messaging features - UCaaS and hybrid deployment options |
Avaya APSS Unified Communications Online Test Sample Questions:
A leading Channel Partner of Avaya. responsible for managing several of our accounts, entertains, without Avaya's knowledge and approval, the Chief Technology Officer ("CTO") of a leading client whom Avaya services via the above Partner. The entertainment involves hosting a cocktail dinner for the CTO and his family at a suburban luxury hotel costing approximately S200 and giving a gift coupon worth $500. The Partner does not expense the above to Avaya and justifies the above action on the ground it was a "good will" gesture and not done with any ulterior motive of securing more business, b the Partner's behavior appropriate?
- A. No, because it involved payment of a cash equivalent (gift coupon), could be considered lavish under the circumstances and the Partner failed to notify Avaya about the event.
- B. Yes, because it was a "good will" gesture and Avaya expects our Partners to use their discretion in such instances while abiding by their own internal policies and procedures.
You are teaching Jorge about ROI calculations for Avaya Aura@ Conferencing. You tell him that during the discovery conversation, you need to determine the customer's current_________ and____________. (Choose two.)
- A. Usage
- B. Spend
- C. Budget
- D. Capacity
Avaya Aura@ 6.2 FP 3 introduced improvements including flexibility in hardware needed for virtualization. Using a Capacity Calculator tool, the Avaya Aura" Virtualized Environment (VE) resource requirements can be sized more flexibly. What two things can be said about the Virtualized Environment Flexible Footprint? (Choose two.)
- A. The Virtualized Environment Flexible Footprint can include non-Avaya components based on user need and application parity
- B. The Virtualized Environment Flexible Footprint can be implemented retroactively saving valuable implementation time
- C. The Virtualized Environment Flexible Footprint offers a more flexible and less costly virtualized environment for the Avaya Aura* applications.
- D. The Virtualized Environment Flexible Footprint gives customers great choice in which servers they deploy based on users and applications.
Scenario No: 1
Avaya has set up a branch office in an emerging market in South Asia. The company engages a channel partner ("Partner" or "Channel Partner") who has contacts within the government to promote and sell its products and services in the above market. In connection with the above, the Partner pays two (2) government officials S250 each. The Partner takes the position that these payments were not made to secure any government business but rather to build relationships to position Avaya's business in the market. Is the Partner potentially in breach of anti-bribery/anti-corruption laws and regulations and Avaya's Anti-Bribery/Anti-Corruption polky?
- A. Yes, because anti-bribery/anti-corruption statutes and Avaya policy prohibit the improper influencing of a foreign public official to secure business from any source
- B. No, because the Partner didn't actually solicit any business for Avaya and the dollar value of the payment is relatively small
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