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EXIN ITIL Foundation Sample Questions:

1. Which one of the following functions would be responsible for the management of a data centre?

A) Facilities management
B) Service desk
C) Application management
D) Technical management

2. What is the primary focus of business capacity management?

A) Review of all capacity supplier agreements and underpinning contracts with supplier management
B) Management, control and prediction of the end-to-end performance and capacity of the live, operational IT services
C) Future business requirements for IT services are quantified, designed, planned and implemented in a timely fashion
D) Management, control and prediction of the performance, utilization and capacity of individual elements of IT technology

3. Which is an example of improving service utility using service management automation?

A) Pre-determined routing of a service request
B) Faster resource allocation
C) Monitoring service availability
D) Reducing the time to compile service data

4. Which of the following is NOT a service desk type recognized in the service operation volume of ITIL / guidance?

A) Virtual
B) Centralized
C) Outsourced
D) Local

5. The value created by a service is defined in terms of business outcomes, customer preferences, and which other element?

A) Business vision
B) Customer assets
C) Business activity
D) Customer perceptions

Solutions: