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HP Servicing HP Desktops, Workstations and Notebooks Sample Questions:

1. What is the correct procedure to clear the CMOS memory on an HP business desktop or workstation?

A) Disconnect all power sources, move the CMOS reset jumper to the reset position, connect power, turn on the computer, move the CMOS jumper back to the normal position, shut down the computer, disconnect power, reassemble the computer, and reconnect power.
B) Disconnect all power sources, access the CMOS button, press and hold the CMOS button for five seconds, reassemble the computer, and reconnect power.
C) Disconnect all power sources, remove the RTC battery, wait five minutes, replace the RTC battery, reassemble the computer, and reconnect power.
D) Disconnect all power sources, remove the RTC battery, short the RTC battery connectors using a screwdriver, replace the RTC battery, reassemble the computer, and reconnect power.

2. What should you remember about running disk defragmenter on an operating system that is running slow but has fully functional hard drives as verified by one of HPs hard drive diagnostic tests? (Select two.)

A) Disk defragmenter cannot be used with drives in RAID configuration.
B) Disk defragmenter should not be used on solid-state drives (SSD).
C) Disk defragmenter cannot be used on SCSI drives.
D) Disk defragmenter should be the only program running while the disk is defragmenting.
E) Disk defragmenter does not increase the responsiveness of the operating system.

3. Which biometric security functions are included with HP commercial notebooks? (Select two.)

A) voice recognition
B) facial recognition
C) retina scans
D) gesture recognition for touch-enabled notebooks
E) fingerprint readers

4. Which disclosure level is specified in EF0012J according to the support communication code for indicating audiences?

A) E is for enterprise specifying that this communication is available to enterprise-level customers (major accounts), enterprise-level service providers, HP employees, and channel partners.
B) E is for engineering specifying that this communication is HP confidential and limited to HP (badged) employees.
C) E is for everyone specifying that this communication is available to the general public and end users.
D) The E is for external partners specifying that this communication is restricted from the general public and end users but is available to all external HP partners.

5. Which statement best describes self-encrypting drive (SED) technology?

A) The hardware-based encryption in a SED uses a 256-bit Advanced Encryption Standard algorithm that surpasses the Trusted Computing Group's OPAL Security standard.
B) SEDs that use hardware-based encryption encrypt all files on the disk other than operating system files.
C) SEDs can support hardware-based encryption, software-based encryption, and a combination of the two configured using HP ProtectTools.
D) SEDs can support hardware-based encryption or software-based encryption configured using HP ProtectTools.

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