[Oct-2025] GCP-GCX Dumps With 100% Verified Q&As - Pass Guarantee or Full Refund
Pass Genesys GCP-GCX Exam With Practice Test Questions Dumps Bundle
Genesys GCP-GCX (Genesys Cloud CX Certified Professional-Consolidated) Certification Exam is a professional certification designed for individuals who want to demonstrate their expertise in the Genesys Cloud CX platform. Genesys Cloud CX Certified Professional - Consolidated Exam certification exam covers a wide range of topics, including the installation, configuration, and administration of Genesys Cloud CX, as well as advanced features such as integrations and reporting.
To prepare for the GCP-GCX exam, candidates should have a solid understanding of the Genesys Cloud CX platform and its features. They should also have experience working with the platform in a real-world environment. There are a variety of training resources available to help candidates prepare for the exam, including online courses, study guides, and practice exams. Candidates should take advantage of these resources to ensure they are fully prepared for the exam.
Genesys GCP-GCX certification exam covers a wide range of topics that are essential for customer experience management professionals. GCP-GCX exam tests the candidate's understanding of the key features and functionalities of Genesys Cloud CX, such as routing, reporting, workforce management, and analytics. It also tests the candidate's ability to design, implement, and manage Genesys Cloud CX solutions, as well as their knowledge of best practices for customer experience management.
NEW QUESTION # 77
Which of the following add-on options are provided in Genesys Cloud CX? (Choose three.)
- A. Workforce Engagement
- B. VR
- C. Digital
- D. AI
- E. Human Capital Management
Answer: A,C,D
Explanation:
Explanation
AI, Digital, and Workforce Engagement are some of the add-on options provided in Genesys Cloud CX. These options allow customers to enhance their Genesys Cloud CX solution with additional features and capabilities.
AI enables customers to leverage artificial intelligence and machine learning for various use cases, such as chatbots, predictive engagement, voicebots, etc. Digital enables customers to support multiple digital channels, such as chat, email, message, social media, etc. Workforce Engagement enables customers to optimize their workforce management, quality management, performance management, etc. References:
https://www.genesys.com/pricing https://www.genesys.com/genesys-cloud/features/ai
https://www.genesys.com/genesys-cloud/features/digital
https://www.genesys.com/genesys-cloud/features/workforce-engagement
NEW QUESTION # 78
Eva, a contact center supervisor, wants to determine agent performance issues with interactions that set a specific wrap-up code in one or multiple queues.
Which of the following views can help Eva identify such issues?
- A. Agents Interactions Detail
- B. Agents Schedule Detail
- C. Agents Evaluation Detail
- D. Agents Wrap-Up Interval Detail
Answer: A
NEW QUESTION # 79
Select all available options for adding widgets to a performance dashboard. (Choose four.)
- A. Chart
- B. Grid
- C. Agent Status
- D. Interaction
- E. Metric
- F. Text
Answer: A,B,E,F
Explanation:
Explanation
Grid, Text, Metric, and Chart are four available options for adding widgets to a performance dashboard. A widget is a component that displays data in a specific format on a performance dashboard. You can add different types of widgets to customize your dashboard and show the data that you need. The other available options for adding widgets are Agent Status and Web Content. References:
https://help.mypurecloud.com/articles/add-widgets-to-a-performance-dashboard/
https://help.mypurecloud.com/articles/widget-types/
NEW QUESTION # 80
Where do you add the list of IP or CIDR addresses which are allowed or denied access to an External or Phone Trunk?
- A. Availability
- B. Outbound
- C. Calling
- D. SIP Access Control
Answer: D
NEW QUESTION # 81
What level of permissions does a user require to view the organization settings?
- A. All of the above
- B. Supervisor
- C. Admin
- D. Agent
Answer: C
Explanation:
Admin is the level of permissions that a user requires to view the organization settings in Genesys Cloud CX. Organization settings are various options that define the behavior and appearance of your organization's account in Genesys Cloud CX. Organization settings include various features and functions, such as:
Organization name
Organization ID
Time zone
Language
Currency
Logo
To view the organization settings in Genesys Cloud CX, a user needs to have Admin permission assigned to their role. Admin permission is a granular setting that controls access to administrative features and functions in Genesys Cloud CX. Admin permission is usually assigned to administrators or supervisors who need to manage various aspects of the organization's account. Reference: https://help.mypurecloud.com/articles/organization-settings-overview/ https://help.mypurecloud.com/articles/about-permissions/ https://help.mypurecloud.com/articles/admin-permission/
NEW QUESTION # 82
Genesys Cloud CX Voice is __________.
- A. Another name for Genesys Cloud CX.
- B. A help bot that is available within Genesys Cloud CX chat.
- C. An internet-based telephony service that can be purchased and activated for use with Genesys Cloud CX.
- D. A third-party service that provides external Phone Trunks.
Answer: C
NEW QUESTION # 83
Which of the following is not a Quality Management feature?
- A. Evaluation Forms
- B. Scheduling
- C. Policies
- D. Interaction Recording
Answer: B
Explanation:
Explanation
Scheduling is not a Quality Management feature. Quality Management is a feature that allows supervisors and quality evaluators to monitor, evaluate, and improve the quality of agent interactions. Quality Management includes features such as Evaluation Forms, Policies, Interaction Recording, Calibration Sessions, etc.
References: https://help.mypurecloud.com/articles/about-quality-management/
https://help.mypurecloud.com/articles/quality-management-overview/
NEW QUESTION # 84
Profiles can contain various types of information about people in the organization.
Why it is essential to have employees complete their profile information?
- A. The profile information can be used to keep Linkedin details updated.
- B. The education information can be verified against the human resources database.
- C. When employees have free time, they can review biographies of their peers.
- D. Searches performed in the Genesys Cloud CX suite use information in the profile to return appropriate results.
Answer: D
NEW QUESTION # 85
Select all the question types available while creating an Evaluation Form. (Choose three.)
- A. Fill in the blank
- B. Multiple Choice
- C. Yes/No
- D. Range
- E. Multiple Response
Answer: B,C,E
NEW QUESTION # 86
Select the categories of ACD skills that can be added to a user or an interaction. (Choose two.)
- A. Queue
- B. Language
- C. Skills
- D. Roles
Answer: B,C
Explanation:
Language and Skills are two categories of ACD skills that can be added to a user or an interaction. ACD skills are used to match agents and interactions based on their abilities and requirements. Language skills indicate the languages that an agent can speak or an interaction needs. Skills indicate the areas of expertise or knowledge that an agent has or an interaction requires. Reference: https://help.mypurecloud.com/articles/about-acd-skills/ https://help.mypurecloud.com/articles/add-skills-to-a-user/
NEW QUESTION # 87
Alerts that have been read are not included in the alert count, even if they are still active.
- A. False
- B. True
Answer: A
Explanation:
Explanation
Alerts that have been read are still included in the alert count, even if they are still active. Alerts are notifications that inform you of important events or issues that require your attention in Genesys Cloud CX.
Alerts appear as icons with a number indicating the alert count on the top right corner of the Genesys Cloud CX window. You can click on an alert icon to see more details about the alert and take action if needed.
However, clicking on an alert icon does not remove it from the alert count unless you resolve or dismiss the alert. References: https://help.mypurecloud.com/articles/about-alerts/
https://help.mypurecloud.com/articles/view-and-manage-alerts/
NEW QUESTION # 88
In Genesys Cloud CX, you can prevent users from calling U.S. premium-rate numbers by:
- A. Creating a number-plan to identify premium-rate numbers.
- B. Configuring trunks to identify premium-rate numbers.
- C. Specifying the premium-rate numbers you would like to restrict access to, while subscribing to Genesys Cloud CX.
- D. Manually training users to prevent calling premium-rate numbers.
Answer: B
NEW QUESTION # 89
What is a major advantage of the Genesys Cloud CX environment being a collection of microservices?
- A. Easier to isolate and correct bugs
- B. Distributed data management
- C. Increased scalability and flexibility
Answer: C
NEW QUESTION # 90
Which feature requires at least one single sign-on (SSO) integration to be configured before allowing a user to login to Genesys Cloud CX?
- A. Open Admission
- B. Disable Location Detection
- C. Disable Genesys Cloud CX Login
- D. Password Expiration
Answer: A
NEW QUESTION # 91
Carlos is an administrator who needs to extract data on a group of agents handling customer service calls and track their performance. These statistics allow him to estimate their average handling time.
Which of the following options would help him perform his task?
- A. Documents
- B. Workspaces
- C. Directory
- D. Activity
Answer: D
NEW QUESTION # 92
Which Genesys Cloud CX feature presents caller info to an agent and allows the user to update or collect the information?
- A. Toast pop-ups
- B. Scripts
- C. Dialog boxes
- D. IVR prompts
Answer: C
NEW QUESTION # 93
Which of the following metrics represents the average amount of time an interaction waits in queue before an agent answers it?
- A. After Call Work
- B. Average Speed of Answer
- C. Average Handle Time
- D. Average Talk Time
Answer: B
Explanation:
Average Speed of Answer (ASA) is the metric that represents the average amount of time an interaction waits in queue before an agent answers it. ASA is calculated by dividing the total wait time of answered interactions by the number of answered interactions. ASA is an important metric for measuring service level and customer satisfaction. Reference: https://help.mypurecloud.com/glossary/average-speed-of-answer/ https://help.mypurecloud.com/articles/queue-performance-summary-report/
NEW QUESTION # 94
The license used by a user is determined by the permissions enabled in the roles assigned to that user.
- A. False
- B. True
Answer: B
NEW QUESTION # 95
Instant messaging costs are significantly less than long-distance phone conversations.
- A. False
- B. True
Answer: B
Explanation:
Explanation
Instant messaging costs are significantly less than long-distance phone conversations is a true statement.
Instant messaging is a form of communication that allows users to exchange text messages in real time over the internet or other networks using various devices or platforms. Instant messaging costs are usually based on data usage or subscription fees rather than distance or duration of communication. Long-distance phone conversations are forms of communication that allow users to exchange voice messages over phone lines or cellular networks across different geographic regions or countries. Long-distance phone conversations costs are usually based on distance and duration of communication as well as carrier rates or taxes. References:
https://www.genesys.com/glossary/instant-messaging
https://www.genesys.com/glossary/long-distance-phone-conversation
NEW QUESTION # 96
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