Prepare Important Exam with GCX-ARC Exam Dumps(2024)
Pass Exam Questions Efficiently With GCX-ARC Questions
NEW QUESTION # 33
Changes in system prompts will take effect within a couple of minutes, whereas changes to user prompts may take up to an hour to take effect.
- A. False
- B. True
Answer: B
NEW QUESTION # 34
Which function returns a new instance of DateTime initialized with the specified values?
- A. MakeDuration()
- B. ToDateTime()
- C. AddDuration()
- D. MakeDateTime()
Answer: B
NEW QUESTION # 35
The Utilization feature of Genesys Cloud allows administrators to configure: (Choose three.)
- A. The length of time that an agent may spend on each media type
- B. The after call work time for each media type
- C. The maximum capacity that an agent may handle simultaneously for each supported media type
- D. The media types that can interrupt current interactions that an agent is handling
- E. The number of different media types that an agent may handle simultaneously
Answer: C,D,E
NEW QUESTION # 36
Select the correct format for a literal string expression for the following sentence: He said, "I will schedule the meeting for the specific time zone with AM/PM settings".
- A. He said, I will schedule the meeting for the specific time zone with AM \\ PM settings\
- B. "He said, \" I will schedule the meeting for the specific time zone with AM \\ PM settings\""
- C. "He said, /" I will schedule the meeting for the specific time zone with AM // PM settings/""
- D. "He said, \' I will schedule the meeting for the specific time zone with AM \\ PM settings\'"
Answer: B
NEW QUESTION # 37
Select all the required parameters for configuring the Salesforce data actions. (Choose three.)
- A. ARN Number
- B. Username
- C. Access ID
- D. Password
- E. Token
Answer: B,D,E
NEW QUESTION # 38
When you perform the bulk import, the .csv file is selected and each includes a WAV file and the directory location.
- A. False
- B. True
Answer: B
NEW QUESTION # 39
You want to create a call flow to get the customer's unique identification number. Select the correct action to accomplish the task.
- A. Data Table Lookup
- B. Collect Data
- C. Collect Input
- D. Call Data Action
Answer: C
NEW QUESTION # 40
Which of the below features get disabled automatically when the Payment Card Industry Data Security Standard (PCI DSS) setting gets enabled? (Choose two.)
- A. Media Capture
- B. QoS Capture
- C. IVR Capture
- D. Protocol Capture
Answer: A,D
NEW QUESTION # 41
When you delete a flow, it removes only the current version of the flow.
- A. False
- B. True
Answer: B
NEW QUESTION # 42
Select all the possible measurements for the selection timeout of every menu. (Choose two.)
- A. Hours
- B. Minutes
- C. Milliseconds
- D. Microseconds
- E. Seconds
Answer: B,E
NEW QUESTION # 43
Architect supplies a built-in _______________ flow.
- A. In-Queue Call
- B. Secure Call
- C. Inbound Call
- D. Outbound Call
Answer: A
NEW QUESTION # 44
Which of the following feature is used to test the created flow before it goes live?
- A. Publish
- B. Test
- C. Validate
- D. Debug
Answer: B
NEW QUESTION # 45
To route an incoming call based on the current time, _____ is the best method.
- A. Inbound call flow
- B. Scheduling
- C. Callable time sets
- D. Call route
Answer: D
NEW QUESTION # 46
How many ways are there to initiate a secure call flow?
- A. Five
- B. Four
- C. Two
- D. Three
Answer: A
NEW QUESTION # 47
What is the maximum prompt file size you can upload?
- A. 25 MB
- B. 20 MB
- C. 50 MB
- D. 10 MB
Answer: A
NEW QUESTION # 48
A system that routes interactions based on an algorithm which determines the best available agent for an interaction
- A. Scheduling
- B. Call Routing
- C. Automatic Call Distribution
- D. Architect
Answer: C
NEW QUESTION # 49
Which of the following is an automated telephony system that interacts with callers, gathers information, and routes calls to the appropriate recipients?
- A. DTMF
- B. CRM
- C. IVR
- D. Telephony
Answer: C
NEW QUESTION # 50
Which function is used as part of the decision to route to a different location based on the domain of the sender's email address?
- A. EmailAddressDomain()
- B. EmailAddressLocalPart()
- C. EmailAddressDomainPart()
- D. MakeEmailAddress()
Answer: C
NEW QUESTION # 51
Which of the following selects the interaction path and enhances the caller's experience before agent assignment?
- A. IVR
- B. DTMF
- C. Prompts
- D. Flow
Answer: C
NEW QUESTION # 52
Select all the naming requirements for prompts. (Choose two.)
- A. A prompt name can begin with a letter.
- B. A prompt name can begin with a numeric or special character.
- C. A prompt name can contain spaces or special characters.
- D. A prompt name can contain letters, underscore, and numbers.
Answer: A,D
NEW QUESTION # 53
Why must you create queues for ACD functionality to work?
- A. Queues are the waiting lines for the agents who will be assigned interactions through ACD
- B. Queues match agents to an appropriate interaction using ACD
- C. Queues are the waiting lines for interactions that are routed using ACD
- D. Queues provide ACD with a means to determine the skill level requirement of an interaction
Answer: B
NEW QUESTION # 54
Which action is used to define the configuration of a window or dialog box that delivers database information to an agent in conjunction with an inbound or outbound call?
- A. Set UUI Data
- B. Collect Input
- C. Call Data Action
- D. Set Screen Pop
Answer: D
NEW QUESTION # 55
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