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NEW QUESTION 252
When using an electric heater sitting next to the network jack the printer prints slowly. With the heater turned off there is no problem. Which of the following is a possible cause of the problem?
- A. Firmware
- B. Software
- C. EMI
- D. ESD
Answer: C
NEW QUESTION 253
A technician arrives at a client location to repair a device. The technician speaks with the primary user about the issues and goes to the device and duplicates the problem. Which of the following troubleshooting steps has the technician accomplished?
- A. Gather information and evaluate symptoms.
- B. Isolate the problem and use service tools.
- C. Validate the solution and document actions.
- D. Validate the problem and implement solutions.
Answer: A
NEW QUESTION 254
Which of the following failed components would be responsible for media not being properly picked from the tray?
- A. Paper feed unit
- B. Registration roller
- C. Registration sensor
- D. Transport roller
Answer: A
NEW QUESTION 255
A customer reports that all the users are unable to print to a device, but the device shows ready.
Which of the following items should be checked FIRST?
- A. Firmware version
- B. Network cable connection
- C. Print driver setting
- D. Power cable connection
Answer: B
NEW QUESTION 256
A client is trying to get some information from the manufacturer of one of their devices and has not been able to get the needed information. The client asks that the technician, whose company services al of their products, to contact the manufacturer of this device to get this information.
Which of the following is the BEST way for the technician to satisfy the client?
- A. Let the client know that you cannot contact the manufacturer as this is not a bil able service.
- B. Tell the customer to try to use the manufacturers web site for information gathering.
- C. Explain to the customer that manufacturers are notorious for not giving information and that getting it will be very difficult.
- D. Attempt to get this information for the client acting as a liaison for them with the manufacturer.
Answer: D
NEW QUESTION 257
Which of the fol owing cleaning solutions should be used whenever the exposure lamp or the fuser lamps have been touched with a technicians fingers?
- A. Alcohol
- B. Glass cleaner
- C. Rubber conditioner
- D. Water
Answer: A
NEW QUESTION 258
Electromagnetic clutches require periodic:
- A. replacement.
- B. adjustment.
- C. lubrication.
- D. rotation.
Answer: A
NEW QUESTION 259
After installing a printer driver, which of the following is the BEST way to confirm basic printing functionality?
- A. Display the printers embedded web server
- B. Print a document from a word processing application
- C. Print the driver test page
- D. PING the printer
Answer: C
NEW QUESTION 260
Lines running from lead to trail edge of received faxes would indicate a problem with the:
- A. receiving machines fuser section.
- B. transmitting machines transfer section.
- C. transmitting machines charge section.
- D. receiving machines scanner section.
Answer: A
NEW QUESTION 261
Which of the following BEST describes an issue caused by high humidity? (Select TWO).
- A. Paper curling
- B. Streaks and lines
- C. Paper Jamming
- D. Offset image
- E. All black pages
Answer: A,C
NEW QUESTION 262
A technician is onsite performing preventative maintenance on a color copier. The technician remembers that they need to make an important personal phone call and their cell phone does not have coverage in this area. Which of the following would be BEST to handle this situation?
- A. Explain the situation and ask the client if you could use a phone to make the call.
- B. Without bothering the client go to a phone in a private area and make the call, try and keep the call as brief as possible.
- C. Stop the preventative maintenance and drive to an area with cell phone coverage.
- D. At a good stopping point leave the site and go back to your office to make the call, return to the job as soon as possible.
Answer: A
NEW QUESTION 263
Which of the following items would be used to transfer rotation from one pul ey to another?
- A. Spring
- B. Gear
- C. Bushing
- D. Belt
Answer: D
NEW QUESTION 264
A technician has just finished servicing a device at a clients location; the device has been tested for full functionality and is working properly. Which of the following should the technician do next before leaving the clients location?
- A. Use the clients phone to notify the service center that the service call is complete.
- B. Inform the client that the device is working properly and answer any questions.
- C. Cal the next service call and give them an estimated arrival time.
- D. Restock any used components that were used from the vehicle inventory.
Answer: B
NEW QUESTION 265
Which of the following would be the MOST appropriate response to a client being upset about their device not working at a critical business time?
- A. Apologize for the failure of the device and assure them the device will be operating as soon as possible.
- B. Inform the customer that based on their description of the problem that it will be resolved in a very short time.
- C. Ask the client to calm down but explain there is no guarantee that the problem wil be solved today.
- D. Inform the customer there is no way of knowing when the device wil fail or when the device will be repaired.
Answer: A
NEW QUESTION 266
If a technician wants a device to keep the same manually assigned IP address, which of the following should be disabled on the device?
- A. DHCP
- B. RARP
- C. APIPA
- D. TCP/IP
Answer: A
NEW QUESTION 267
A customer calls the support line and explains to the technician that every time they make a copy on their color laser MFD, the page is all black. Which of the following should the technician ask the customer to do next?
- A. Print an internal test page.
- B. Clean the photoconductor.
- C. Recalibrate the print engine.
- D. Reinitialize the scanner unit.
Answer: A
NEW QUESTION 268
Which of the following are types of logical network ports on a printer? (Select TWO).
- A. SCSI
- B. LPR
- C. RAW
- D. LPT
- E. CAT5
Answer: B,C
NEW QUESTION 269
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