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What Is CPHQ All About?
CPHQ, or Certified Professional in Healthcare Quality, is a certification designed by the National Association for Healthcare Quality (NAHQ) for healthcare professionals who have demonstrated expertise in the vital CPHQ body of knowledge. These consist of the strategic roles needed in leadership, information management, performance measurement, and operational healthcare tasks. With your mastery of the key aspects, you can easily shape your career as a leader in the field and proficiently handle healthcare facilities and systems.
The CPHQ exam that one should pass to become accredited has a total of 140 questions in multiple-choice format. However, only 125 of them are to be used when measuring your score. This is a computerized test that can be taken throughout the year at one of the accredited PSI testing centers.
NEW QUESTION 62
Because of the goals of care can be defined broadly, outcome measures have come to include the costs of care as well
as patients' satisfaction with care. In formulations that stress the technical aspects of care, however outcome typically
refers to:
- A. Health status-related indicators such as whether the pain subsided
- B. Desired results
- C. Appropriate and potentially harmless care
- D. Special set of clinical activities
Answer: A
NEW QUESTION 63
IHI has designed a model to support its breakthrough collaborative series. A key component of the collaborative
model is the ability of participants to work with other organizations to discuss:
- A. Lessons learned
- B. Both B and C
- C. Barriers to improvement
- D. Different problems
Answer: B
NEW QUESTION 64
What approach should be followed by the healthcare improvement team for the best outcomes?
- A. Collecting the critical few rather than collecting for a rainy day
- B. Data collection should be thorough. The team may need the data down the road
- C. Collection of a balanced amount of data in order to full-fill the current demands
- D. Stockpiling of data "just in case"
Answer: A
NEW QUESTION 65
One major difference between traditional quality assurance (QA) and quality improvement (QI) is that QI:
- A. Focuses on the individual, while QA focuses on the process.
- B. Stresses peer review, while QA focuses on the customer.
- C. Stresses management by objective, while QA stresses team management.
- D. Focuses on the process, while QA focuses on individual Performance
Answer: D
NEW QUESTION 66
It involves identification and selection of a patient's medical record or group of records after the patient has been discharged from the hospital or clinic. Many proponents of medical record review believe it to be the most accurate method of data collection.
What is it?
- A. Scanners
- B. Data collection forms
- C. Prospective data collection
- D. Retrospective data collection
Answer: D
NEW QUESTION 67
Measures of central tendency describe the:
- A. Average distance of any point in the data set from the mean
- B. Type and number of classes for dividing the data
- C. Typical or middle data point
- D. Extent to which the data points are scattered
Answer: C
NEW QUESTION 68
Patients hospitalized for congestive heart failure should be able to walk farther, have more energy, and experience
less shortness of breath following hospital treatment. Patients who undergo total knee replacements should have less
knee pain when they talk; have a good range of joint motion; and be able to perform activities of daily living such as
walking, doing yard work, and performing normal household chores. This example shows that:
- A. Treatment is a very sensitive process
- B. Patient treatment results are regularly reviewed
- C. There should be full engagement at the management and staff level
- D. The purpose of medical treatment and hospital procedures is to improve patients'
functional status or quality of life
Answer: D
NEW QUESTION 69
Two key data collection skills satisfaction and sampling enhance any data collection effort.
These skills are based more on ___________ and _____________ then on statistics, yet many healthcare professionals have received limited training in both concepts.
- A. Ethics and reliability
- B. Logic and clear thinking
- C. Relatedness and latest happenings
- D. Logic and reliability
Answer: B
NEW QUESTION 70
Amenities may cover areas as mentioned below EXCEPT:
- A. Good directional signs
- B. Ample and convenient parking
- C. Vast and facilitated food providing area
- D. Comfortable waiting rooms
Answer: C
NEW QUESTION 71
Quality circles are groups of five to ten employees, with management support, who meet to solve problems and implement new procedures.
The aim/s of quality circle activities is/are:
- A. Contribute to implement and development of the enterprise
- B. Deploy human capabilities fully and draw out finite potential
- C. Respect human relations and build a workshop offering job satisfaction
- D. Both A and B
Answer: D
NEW QUESTION 72
Attribute data are discrete whole numbers and not continuous. Examples of attribute data plotted as ratio data on u-
charts include figures such as:
- A. Total number of medication errors per total number of pneumonia patients
- B. Percentage of patients readmitted to the hospital within 30 days
- C. Percentage of surgical compilations divided by the percentage number of surgeries
- D. Total number of patient falls per patient day
Answer: D
NEW QUESTION 73
Ordering the correct diagnostic procedure for a patient is a measure of _________. When evaluating the process of care, however, appropriateness is only half the story. The other half is in how well and how promptly (i.e. skill-fully) the procedure was carried out.
- A. Consciousness
- B. Care assessment
- C. Appropriateness
- D. Equity
Answer: C
NEW QUESTION 74
By using a set of statistical tools to understand the fluctuation of a process, management can predict the expected outcome of that process. If the outcome is not satisfactory, management can use associated tools to further understand the elements influencing that process.
Six sigma includes process steps which are commonly known as ____________.
- A. PDCA
- B. PDSA
- C. DAMIE
- D. DAMIC
Answer: D
NEW QUESTION 75
An organization may develop performance measure internally or adopt them from a multitude of external resources.
However, regardless of the source of performance measure each measure should be evaluated against certain
characteristics to ensure a credible and beneficial measurement effort. Which of the following characteristics is/are
critical to performance measures?
- A. Reliability
- B. Validity
- C. Cost-effectiveness
- D. Interpretability
Answer: A,B,C
NEW QUESTION 76
Quality improvement approaches are derivatives and models of the ideas and theories developed by thought leaders
and include all of the following EXCEPT:
- A. Associate for process improvements
- B. PDCA/PDSA
- C. ISO 2001
- D. Baldrige criteria
Answer: C
NEW QUESTION 77
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